Refund & Cancellation Policy

Effective date: August 16, 2026

Before analysis begins

If a customer requests cancellation before the diagnostic process begins, Seller Verity will generally cancel the order and issue a full refund.

After analysis begins

Because each report is a personalized digital service prepared for a specific shop, cancellations or refunds may not be available once substantial analysis has begun or the personalized report has been generated.

Service problems

If Seller Verity is unable to complete the purchased diagnostic because of a technical failure or because the submitted shop cannot be analyzed, Seller Verity will either offer a reasonable correction/retry or issue a refund.

Duplicate charges

Verified duplicate charges will be refunded.

Contact

For billing, cancellation, or refund questions, contact admin@sellerverity.com.